Help Center
Check the frequency Asked Questions here or contact us for support!
Payment method
Bulk orders:
- 30% T/T in advance, the balance 70% should be paid before shipping
- Irrevocable Credit 100%
- Samples: By Paypal friends and family 100%
Delivery lead-time
- Produce lead-time: 30~60 working days after payment being arrived to VEHICOOL account.
Export customs declaration lead-time：around 1 week. - By train: 30~45 days to destination port
- By sea:60 ~85 days to destination port if detour to the Cape of Good Hope in South Africa
MOQ
- Sample: 1pc
- Neutral: 100pcs
OEM products and OEM package: 500pcs
Technical Support
If you have any question about our products, services, payment or any other technical problem, please feel free to contact us. Our common email address is: info@vehicooltech.com. VEHICOOL technical Support Team is always here. Please provide as much detail as possible so we can find the solution.
Warranty Policy
1. Warranty Terms
In order to maintain the partner relationship for both parties, Supplier will provide below after sales policy:
- Supplier provide 0.3 % free spare parts of batteries and mainboards and consumables parts for warranty, means 3 set at every 1000 sets orders.
- 1 year warranty period for VEHICOOL scooters frame, except for some accessories with other warranty time.
- 6 months warranty period for battery pack, motor, fold system and charger.
- Spare parts can be sold separately as maintenance parts with orders. Please inquiry the seller’s spare parts price list.
- After-Sales service time starting from date of ex-factory.
- After receiving the product, if there is any defectives on the product, please immediately give us feedback. The quality defectives are subject to the videos of the products
2. Freight Liability Rules for Repair Parts
If any quality defectives are confirmed based on video, VEHICOOL provide free spare parts, but VEHICOOL are not responsible for the parts’ freight. In principle, the parts would be shipped with next order, or if urgent, customer pay the express freight.
3. Liability Exemption
In case of a fail caused by a non-quality problem, such as incorrect use or man-made damage, even if it is within the warranty period, we will not bear any related expenses. This includes, but is not limited to, related freight, spare parts cost and all repair costs.
- If the problem caused by abnormal driving or overload driving, like weight overload driving, long time climbing, or long time driving on the bumpy road, etc..
- If a problem caused by the user who did not strictly follow the instructions in the manual to use, maintenance and adjustment.
- The problem caused by self-modification or unauthorized repair.
- The problem caused by storing in improper conditions or damage by accident.
- The problem caused by long time riding in the rain and soaking in water.
- Invoice, warranty card, model and serial number are non-conformity or altered.
- Failure to comply with the warranty does not occur in accordance with local laws and regulations.
Coorperation
VEHICOOL Brand distributor service
We are always looking for people or companies who have a great passion for electric mobility vehicles to expand our global business network.
If you are interested in becoming an international distributor or authorized dealer of VEHICOOL, please contact us, or simply fill out the application form below and an VEHICOOL representative will contact you as soon as possible.
What You Receive for Being Our Distributor
1.Trademark Access
You will be granted to use VEHICOOL name for your own publicity.
2. Resource Access
You will be able to access to our global marketing and sales resources.
3. Innovative VEHICOOL Products and Discounts
We will continue to bring innovative amazing products to the market.
4. Qualified Leads
We will forward your leads from your area.
5. Technical Support
We will provide technical support and guidance if you have a variety of technical problems encountered in your business.
FAQ
1.What kind of travel distance can we expect?
It depends on the battery capacity. The 6.6A capacity maximum travel range is up to 25~30KM, which should be based on the following conditions: 60Kg, 25℃ weather temperatures, flat road without strong winds, power saving mode, and 15KM/H constant speeds. Results may vary based on different weight loads, temperature, wind speed, operating habits, and other factors.
2.Can I buy a battery that will last longer and allow me to go a longer distance?
Yes. This is often an option when buying your scooter and may be also arranged by contacting the manufacturer. Note, however, that many models are limited to specific batteries that are unchangeable.
3.What operating temperatures are recommended? Is it waterproof?
Operating temperatures: -5℃~40℃;
Storage temperature: -10℃~40℃;
Waterproof: IP54 resistance.
4.Can it go up hills?
Yes, the max. climbing angle is about 15° , Results may vary based on different weight loads, wind speed, and other factors.
5.Does the tire ever get flat? If so, how do you fix a flat tire?
The tire has a possibility of getting flat, if it ever does please replace the tires with the replacement tires what distributor provided. Instructions on how to do this is in the instruction manual. Or send to repair-center of distributor to repair.
6.Do I need to wear a helmet when operating this product?
Yes, we recommend to wear helmets and knee pads in case of falls and injuries.
7.What age is this meant for? Can kids under 5 use this product?
Recommended Age: 16-50
Weight Capacity: 25KG-120KG
Body length: 1.2M-2M.
The scooter is not recommended to be used by kids.
8.Is there an Android/iOS app? If so, what does it do?
It depends on what version you chose. Economical version no APP available. If you bought a version with app. You can download the app by QR code. The app can view current speed, remaining power, and other real-time riding statistics.
9.Can I charge a scooter battery with car charger?
No. A scooter battery should never be charged with a car charger – it will damage the scooter or might have other risks.
10.How long does it take to fully charge the batteries?
Scooter charging takes an average of 2 to 4 hours. Most models include chargers with automatic shut off, allowing the user to plug in the charger at night and have fully charged batteries by the morning without the risk of overcharging.
11.How to make my mobility scooter go faster?
Most models with 3 shifts –6km/h, 15km/h, 24km/h. You can try adjusting the settings – refer to the manual guide – or it might just be a matter of learning how to use the controls.
12.Why is my mobility scooter going slow?
Firstly, you can try adjusting the settings. Secondly, if you’ve had your scooter for a while, it might be an indication that your batteries need replacing.
Thirdly, please remember that your scooter has a weight capacity limit. If the combined weight (including shopping etc.) exceeds this limit, you won’t be getting optimal performance from your scooter.
Finally, if you’ve recently been over a fair number of curbs and potholes or exposed your device to water/ dust, these might have damaged the motor, resulting in slower speeds.
13.Who repairs mobility scooters?
If there are any issues, please send to repair center of distributors ,they will repair mobility scooters according to their warranty plan.
14.Can I drive my scooter on the road?
Please consider whether to purchase electric scooters according to local laws.
Most mobility scooters are not legally allowed on the road – they’re designed to function as a pedestrian means of transportation.
This post is also available in: Chinese (Simplified)
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